Rebuild, Exchange, Upgrade
Moving Coil Cartridge Service
Rebuild, Exchange, Upgrade
How Does the Program Work?
Step 1
Contact your retailer from whom you originally purchased your cartridge. or Contact your A-T Excellence Retailer from whom you originally purchased your cartridge (for AT-ART series cartridges). List of A-T Excellence Retailers or Contact the Audio-Technica service department service@atus.com 330-686-2600 x2750 If utilizing your retailer, the retailer will facilitate the entire exchange. If contacting Audio-Technica directly, you will receive instructions on how to ship your cartridge and the Audio-Technica Service Department will validate the claim.
Step 2
Depending on the situation, the cartridge will either be: a. Rebuilt (for AT-ART1000 only) b. Exchanged for a brand-new cartridge (same model) at the reduced Exchange program price. c. Exchanged for a brand-new cartridge (upgraded model) at the reduced Upgrade program price.