Role

To take responsibility for the efficient and effective running of the Company’s Inbound and Outbound Logistics operation. 

Liaise with key Transport and Logistics providers to maintain an effective and timely supply chain which meets business and customer needs whilst ensuring compliance with all legal requirements.  

Dimensions:-

People Management Responsibilities – Future Potential

Operational Responsibilities – Management of Freight and Logistics providers

Budget Responsibilities – Team Freight and Logistics Spend 

Principal Accountabilities:-

Operational Responsibilities

• Provide functional and business process expertise in Logistics with focus on Freight/Transport Management, within the EMEA area.
• Investigate and resolve any shipping or freight issues arising (e.g. shipping routes, delayed items) ensuring that all stakeholders are kept informed and that the impact upon the business and its customers is minimised.
• Set-up, monitor & report on KPIs of Freight forwarders & Logistics Carriers and conduct regular (bi-annual) reviews on cost and service level effectiveness.
• Contribute to the Company’s strategic logistics planning to ensure that all business needs are met and that we continue to maintain excellent levels of customer service across the EMEA business.
• Maintain excellent collaborative relationships with all key internal stakeholders, working proactively with them to ensure effective delivery of business strategies.
• Reconciling and verifying the receipt of documents including Invoices, Proof of Export and relevant Import documentation.
• Meet with freight and transport providers on a quarterly basis  to ensure SLA’s are met and review/resolve any operational issues and any market changes.
• Monitor and maintain up to date rates in D365 and SMARTFREIGHT.
• Checking and approving freight invoices. 
• Manage Logistics channel contracts and deliver effective long-term price controls

Inbound

• Manage and control inbound deliveries for two warehouses and third-party warehouses, working with both Warehouse and Purchasing teams to ensure optimal operational efficiencies and minimum disruption.
• Ensure correct Insurance Policies are in place following company guidelines.
• Ensure SOP’s are kept up to date, including all compliance areas or legal changes.
• Managing imports by various logistical methods. 
• Liaise with Warehouse Managers and Freight Forwarders to ensure the timely and efficient delivery of goods into the warehouse.
• Updating D365 with accurate delivery dates, based on freight forwarders’ information.

Outbound

• Using customer portals and online management tools to ensure on time, in full delivery of goods in compliance with customer requirements and SLA targets.
• Communicate with Customers and assist in the delivery of Export Shipments.
• Liaise with transport companies to resolve any customer queries, obtaining POD’s for deliveries, lost parcels, insurance claims etc,.
• Ensure correct Insurance Policies are in place following company guidelines.
• Create and provide effective monthly management information on service levels; investigate and analyse delivery patterns to ensure continuous improvement in delivery efficiencies to minimise logistics costs.
• Provide support and any assistance required to colleagues within the Supply Chain Operations functions, including Purchasing, Service, Warehouse and cover for Customer Service.
• Create and Maintain Customer SOP’s for booking procedures and ensure they are reviewed and maintained regularly, updating as required.
• Supply monthly KPI reports to report internal and external OTIF performance, set benchmarks and standards for all parties and review monthly to drive continuous improvement.
• Undertake any training or development required to ensure up to date knowledge of logistics / export legislation, continued ability to carry out the requirements of the job role and general management development.
   

Key Supplier Account Management Responsibilities: -

Various Freight Forwarders / Transport Companies – relationship management
Customers within the EMEA region – both internal and external
Agree SLA’s with key Freight Forwarders & Transport Companies; monitor & measure performance against these and report monthly on achievements and/or any interventions required
 

Knowledge, Skills and Experience Needed:-

Essential

• At least 4 years’ experience working in a fast-moving Logistics environment.
• Professional Logistics/Transport and/or Import/Export qualifications
• Contract Negotiation Skills
• Previous operations / supplier / customer management experience
• Previous experience of using ERP systems
• English and Maths qualifications to GCSE level
• Strong IT skills – Excel, Word, Outlook
• Good communicator with a high level of interpersonal & negotiation skills
• Problem solving and analytical skills
• Organised & methodical with excellent attention to detail
• Ability to make logical and evidence-based decisions
• Strong business understanding and commercial mind-set
• Self motivated with the ability to work alone or as part of a team
• Ability to prioritise multiple tasks, working under pressure and to deliver to deadlines

Desirable 

• Experience of Microsoft Dynamics D365 software
• Purchasing experience and/or qualifications
• European language skills
   

 If you are interested in this position, please apply by sending your CV along with a covering letter outlining your interest and suitability for the role to lbarnes@audio-technica.eu by the closing date of 12th July 2024.