Role

The Business Information Specialist manages the data in Microsoft D365 system to ensure accurate and efficient data management. This role involves populating and maintaining critical business data including trading agreements, multiple currency pricing, sales budgets, product and customer information.  
 
The BI Specialist will work with systems to provide insightful analytics that will be used to support strategic decision-making.  Through feedback, they will also enhance overall business intelligence capabilities in the business.  
 
The role demands a proactive approach to system administration, continuous improvement, and a commitment to aligning the ERP system with the company’s operational goals and objectives. 

Key Responsibilities:-

• Take ownership of constructing and maintaining customer trading agreements at both collective and individual levels, ensuring these agreements align with the Company's strategic business objectives.

• Partner with the Legal Compliance Executive to take responsibility for revising customer terms, ensuring these revisions adhere to the agreed-upon criteria and legal standards.

• Analyse and resolve data discrepancies independently, particularly with third-party systems such as business-to-consumer (B2C) and business-to-business (B2B) websites, to maintain data integrity. This includes addressing various elements of data that could cause issues across systems.

• Collaborate with Commercial and Sales Directors to validate new discount thresholds proposed by regional and key account sales managers, ensuring alignment with Company policies and market strategies.

• Monitor and report on Sales Manager requests for products that are not available in the standard range offered to customers, providing strategic insights for potential market expansion opportunities and product line enhancements.

• Oversee and manage price updates, ensuring accuracy and consistency across currencies, and addressing missing or incorrect pricing based on management and IT feedback from platforms such as the B2C website.

• Produce and transform detailed reports into comprehensible tables and graphs, illustrating the current state of pricing and discount trends for analysis by directors and management, to support informed decision-making processes.

• Continuously evaluate and improve the processes for updating and managing sales pricing and discount information across the business, identifying potential risks and areas for enhancement.

• Provide ad-hoc reporting support to Brand and Sales Managers, enabling them to review, update, and suggest pricing changes, and collaborate with the Commercial Director on updating pricing strategies.

• Collaborate with the IT department to address and resolve any issues arising between third-party systems, such as business-to-consumer (B2C) and business-to-business (B2B) websites, ensuring seamless integration and functionality. This includes providing additional data on products such as alternative item numbers for both sales and purchasing partners, to enhance system compatibility and efficiency.

• Set up trade customer accounts for use on the B2B trade website, ensuring accurate data entry to reflect each customer's specific terms and conditions.

• On request from Sales Management and with approval from the relevant Manager/Director, make appropriate changes to the trading terms of customers, including those changing market segmentation or being upgraded or downgraded in their trading terms.

• Manage item discount groups to ensure they are in line with instructions given by management and directors, maintaining consistency and accuracy across all customer accounts.

Knowledge, Skills & Experience Required:- 

Essential

• Educated to GCSE level in Maths & English 
• 3 years’ experience of administration management 
• Strong IT skills including Word / Excel and Outlook 
• Good communicator, with a high level of interpersonal skills at all levels 
• Knowledge and experience of using CRM packages  
• Excellent organisational, analytical skills and attention to detail 
• Self-motivated, able to work as part of a team or on own initiative 
• Ability to work under pressure and prioritise to meet goals and deadlines 
• Maintaining an up-to-date knowledge of Audio-Technica and product and customer operations 

Desirable

• Previous experience of Microsoft D365 Finance and operations 

• Previous experience of Microsoft D365CE (Customer Experience) 

• Good understanding of customer service 

• Interest in audio industry 

Job Details & Benefits

• Permanent 
• Full Time – 35 Hours per week 
• Competitive Salary & Bonus 
• 30 Days Holiday per year + Bank Holidays 
• Free Healthcare Cash Plan Cover 
• Hybrid Home / Office working after induction 
• Enhanced Maternity & Paternity Benefits 
• Generous Discount on Products 
• Generous Pension & Free Life Assurance 
• Sick Pay scheme 

If you are interested in this position, please apply by sending your CV along with a covering letter outlining your interest and suitability for the role to jwalton@audio-technica.co.uk by the closing date of 7th June 2024.