Delivery Attempt
We ship all orders directly to the provided shipping address via FedEx Ground. Please make sure to verify the provided tracking number to ensure a successful delivery. If you are not available at the estimated delivery date, we suggest requesting to hold the parcel at the closest pick-up point to your location. You can do so from the tracking result page on www.fedex.com.
If no one is there to receive the parcel, the driver may choose to leave the parcel at a secure place or leave a calling card with their contact details and attempt to re-deliver up to 3 times. If the delivery is unsuccessful, the carrier will return the parcel to us for a refund. No other delivery attempt will occur.
For convenience, you may find it simpler to have the parcel delivered to your workplace rather than your home address.
Shipping Costs
All orders placed online on our Canadian site are shipped free of charge. Shipping costs are subject to change without notice.
Dispatch Time
We aim to process and dispatch all orders within 3 business days (Standard). (*business days are Monday to Friday, excluding statutory holidays)
Registered client?
You can check the status of your order within the My Account section.
Where we Deliver to
Please note that we cannot deliver to PO Boxes at this time.
We deliver to civic postal addresses within Canada's provinces except for Yukon, Northwest Territories and Nunavut territories. To place an order for the Territories and Yukon, please contact us at orders@audio-technica.ca for the authorized dealer information. We apologize for the inconvenience, and we aim to extend our shipping area soon.
If you are based outside of Canada, you will not be able to order directly from Audio-Technica Canada, but you can find information on distribution in your country on our website.
Order Status Update
In the unlikely event that your order has not arrived within 1 week and you have not heard from us, you should contact us at orders@audio-technica.ca with your order reference number.
You can also track your order online using FedEx’s Tracking service. Your tracking number will be emailed to you on dispatch.
Registered client?
You can also get the tracking number of your order within the My Account section.
Missing Order
If a package was marked as delivered, but you haven't received it, we kindly request that you please follow the steps below:
1. Double-check the shipping address on your order confirmation to see if the POD reflects the correct address.
2. Double-check your delivery location.
Sometimes, packages are left in a secure location, with a neighbour, or at the front desk of your building. Please thoroughly check these areas to ensure the package wasn't left there.
3. Did someone else accepted the package for you?
It's possible that someone else in your household or a neighbour accepted the delivery on your behalf. Please inquire with them to see if they have the package.
4. Contact the Carrier for additional delivery information.
If you've completed the above steps and still cannot locate your package, we recommend getting in touch with the carrier directly. They may have additional information about the delivery, such as the exact location or who received it. Be sure to provide them with your tracking number and any relevant details.
5. Your Package is still Missing?
Please open a case with FedEx directly. You can do so on their site on the tracking result page, under Report Missing Package. Follow and complete the steps given by FedEx. Once your case file has been opened, please send us at orders@audio-technica.ca your missing package request with the following: your case number ID, your order number, complete shipping address, your name and phone number. We will follow up with FedEx with your case number and we will provide a solution upon the case resolution.
Please note that it may take several days for a case resolution to be reached. We cannot issue a refund or send a replacement order until the case has been closed. We kindly ask for your patience and cooperation.